Privacy Policy

The Head Strong Foundation LTD (ABN 25654148679) is committed to protecting and maintaining privacy of individuals who we deal with. This policy outlines how we collect, handle, maintain, use and disclose your personal information.

The Head Strong Foundation LTD (ABN 25654148679) is committed to protecting and maintaining privacy of individuals who we deal with. This policy outlines how we collect, handle, maintain, use and disclose your personal information.

The Head Strong Foundation is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and will only collect, use, disclose, and store personal information in accordance with these principles, and other relevant laws including those relating to the management of health information.

Your interaction with Head Strong Foundation and any use of our services indicates that you accept this Privacy Policy, and consent to the collection and use of your Personal Information (including Sensitive Information) according to the terms of this Policy.

Responsibility and changes to the Privacy Policy

The directors of the Head Strong Foundation are responsible for the ongoing review of the Privacy Policy. Any updated versions of this policy will be updated on the Head Strong Foundation website.

Types of Information Head Strong Foundation may collect

Personal Information

The Privacy Act defines ‘personal information’ as:
Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

Examples of Personal Information include:

  • A person’s name, signature, home address, email address, telephone number, date of birth and medical records
  • A person’s employment details
  • A photograph of a person
  • A video recording of a person, whether CCTV or otherwise, for example, a recording of events in a classroom, at a train station etc
  • A person’s salary, bank account or financial details

Sensitive Information

Sensitive Information is personal information that includes information or an opinion about an individual’s:

  • Racial or ethnic origin
  • Political opinions or associations
  • Religious or philosophical beliefs
  • Trade union membership or associations
  • Sexual orientation or practices
  • Criminal record
  • Health or genetic information

Non-Personal Information

Non-Personal Information means information or content other than Personal Information, including, for example browser information, information collected through Cookies, and other technologies, demographic information, crash reports, system activity, device state information etc.

Non-personal information does not define or reveal a person’s specific identity.

How Head Strong Foundation collects Personal Information

Wherever practicable, Head Strong Foundation will collect Personal Information directly from the individual.

Methods used by Head Strong Foundation to collect Personal Information includes hard copy forms, online forms, surveys, registering and/or participating in Head Strong Events, requesting / purchasing merchandise, making donations, applications for volunteer or employment opportunities, signing up to Head Strong Foundation newsletter service, opting into SMS services, competitions or raffles run by Head Strong Foundation, stories submitted to Head Strong Foundation, face-to-face meetings, telephone calls, engaging in email correspondence and use of social media.

Head Strong Foundation may collect Personal Information from a Third Party. For example, Personal Information may be provided by:

  • A Head Strong Foundation staff member
  • A parent or guardian
  • A fundraising platform for charitable purposes (E.g MyCause, GoFundMe etc)
  • A treating medical professional or health professional
  • Referrals from Staff of alternative services or businesses (workplaces whom you have previously worked or health and medical services)

In the above cases, Head Strong Foundation will generally obtain consent from the from the person which the Personal Information relates to, before collecting any Personal Information. Head Strong Foundation will only request Sensitive Information where consent is given by the individual.

Why and how Head Strong Foundation will use Personal Information

Head Strong Foundation will collect and use your personal information for the purposes of undertaking business operations, which will enable us to:

  1. Provide Head Strong Foundation goods and services
  2. Manage relationships with Head Strong Foundation and you, as agreed by you to carry out responsibilities or exercising our rights
  3. Keep you (and your child/ren) safe from harm or potential harm
  4. Collect debts
  5. Market Head Strong Foundation products and services which may be of interest to you (not including spam)
  6. Promote fundraising opportunities
  7. Provide any services requested by you
  8. Keep contact details up to date within the Head Strong Foundation database
  9. Contact you for the purpose of Market Research (even if you cease being a Head Strong Foundation customer or no longer receive services from us)

How Head Strong Foundation will disclose Personal Information

Head Strong Foundation may disclose your Personal Information to:

  1. Our related companies
  2. Our service partners and/or business partners that may assist us with business operations such as billing, account management, customer support, debt collections, IT developers /consultants and technology and security services
  3. Government and/or regulatory authorities (where required or authorised by law)
  4. Head Strong Foundation professional advisors (lawyers, business advisors or auditors)

Any disclosure of Personal Information will be in accordance with the Privacy Principles. Head Strong Foundation will not send Personal Information overseas.

Security of Personal Information

Head Strong Foundation is committed to and will take reasonable steps as defined by the Privacy Principles to protect Personal Information under its control from misuse, interference and loss and from unauthorised access, modification or disclosure through securely storing paper records, security password protected systems, routine security risk assessments and implementation of internal workplace policies relating to data retention and disposal.

Head Strong Foundation is obligated to destroy or de-identify personal information under certain circumstances. Personal Information will be kept by Head Strong Foundation to fulfill the purpose for which it was collected or as required by law.

Accessing, Amending and submitting Complaints about Personal Information

Head Strong Foundation is committed to holding up to date and accurate Personal Information. Under the Privacy Act, you have the right to access and amend your Personal Information that is collected and held by Head Strong Foundation.

If at anytime, you would like to access, amend, submit a complaint or remove your Personal Information, or you would like any further information on Head Strong Foundation approach to handling Personal Information, please email

To access or amend personal information, you must provide the below details to ensure we can confirm the Personal Information is provided only to you:

  • Email Address
  • Full Name
  • Address
  • Telephone Number
  • Clearly describe your request and/or complaint

Head Strong Foundation will endeavour to respond to your request for access, amendment or manage your complaint about your Personal Information within 30 days.

Complaints Policy

Head Strong Foundation will handle all complaints in a confidential and professional manner. Complaints will be dealt with seriously and promptly and will not affect any existing obligations or agreements with Head Strong Foundation and its services.

Contact Us

PO BOX 235 Winston Hills NSW 2153

This Policy was last updated on 25 January 2023.